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 Support & Service |
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 User Area
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Home
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Support & Service
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Support & Service
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Policy
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At Cinevation, User Support & Service is not just an afterthought – it is a core competence of our company. When you call our support hotline or send an email to support@cinevation.net, you are speaking directly with the developers who build our products and know them best. And those developers know that there is no higher priority then your satisfaction. This attitude has helped us develop an unparalleled reputation in the industry for providing timely and informative support. You are our most important priority.
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Commitment
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Our mission is to "treat and support our customers as you expect to be treated and supported". We understand you have many choices when it comes to purchasing new post-production equipment. It is our commitment to provide you with the best possible support and service to go along with the best products on the market. Our support professionals are constantly developing new and creative ways to provide you with as many support options as possible, to get you the right information or service as quickly as possible.
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Communication
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Your feedback is important to us. We have a professional team that listens, documents and responds to your concerns and questions. We view your communications as an opportunity to learn and improve the quality of our relationship with our customers. It is your feedback that helps us improve the ease-of-use of our products, features and services.
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